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How do I cancel my subscription? |
If you no longer have a 12-month commitment:
Log in to your User access with a PC on our website and then in the section Subscriptions click on Unsubscribe for each devices.
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Update your credit card? |
To change the bank card associated with the subscription for one or more GPS trackers, log in to your user account from a computer and then go to the section Subscriptions For each GPS tracker, click on Update credit card.
You must do this for each subscription associated with this credit card.
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Reactivating a canceled GPS tracker? |
To reactivate a GPS tracker whose subscription has been cancelled, simply order a new SIM card, insert it into your GPS tracker following our instructions upon receipt, and subscribe to a new plan.
To order a new SIM card Click here
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Download my invoices ? |
Your monthly subscription invoices are available in your user area on the page Subscriptions. For each GPS tracker you can retrieve the associated invoices in the tab My invoices.
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Multiple GPS trackers on one account? |
You can have as many GPS trackers registered to the same account as you like. Simply activate them on the same user account.
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What software do I need to install ? |
You can access your personal space from your computer's internet browser or our dedicated applications compatible with iPhone, iPad and Android.
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Delete my user account ? |
To delete your user account, simply log in to your user area from a PC, in the Main menu click on Personal data. You can choose to download your data or request its deletion.
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What happens when the GPS tracker loses signal? |
Without an internet connection, the GPS tracker will be unable to communicate with our servers and therefore cannot be located. As soon as the internet connection is restored, the GPS tracker will resume sending GPS positions. If there is no GPS signal (for example, when you are inside a building), no position will be sent.
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Do you need a subscription for your GPS trackers ? |
To activate and operate our GPS trackers, a subscription is required (12-month commitment) at a rate of €5.99 per month per GPS tracker.
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In which countries do GPS trackers work ? |
You will find the list of countries covered for each type of product directly at the bottom of its description sheet.
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What is GPS geolocation ? |
GPS geolocation is a way to locate a person or object very precisely (within 10 meters) on the planet by using satellites to obtain their GPS coordinates and display them on a map. It's the same technique used for GPS navigation in cars.